服务条款
Terms of Service
Effective Date: October 2025
Welcome to Cozy Cat Caves!
By accessing or purchasing from our website (www.cozycatcaves.com.au), you agree to be bound by the following Terms of Service. Please read these terms carefully before using our site or placing an order.
1. General Information
This website is operated by Cozy Cat Caves, an Australian-owned small business. Throughout the site, the terms “we”, “us” and “our” refer to Cozy Cat Caves.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms and policies referenced here or available by hyperlink.
We reserve the right to update or change any part of these Terms at any time, so please review this page periodically.
2. Online Store Terms
By using this website, you represent that you are at least 18 years old or have permission from a parent or guardian. You agree not to use our products for any illegal or unauthorised purpose.
You must not transmit any worms, viruses, or malicious code. A breach of these Terms may result in an immediate termination of your access to our services.
3. Product Information & Availability
We do our best to ensure all product descriptions, images, and prices are accurate and up to date. However, occasional errors or omissions may occur.
All products are subject to availability. We reserve the right to discontinue any item at any time or limit the quantities of any products or services we offer.
4. Pricing & Payments
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We accept major payment methods including Visa, Mastercard, American Express, PayPal, and Shop Pay. By providing your payment details, you confirm that you are authorised to use the method of payment chosen.
5. Shipping & Delivery
Shipping times and rates are detailed in our Shipping Policy. While we make every effort to deliver your order promptly, delivery times are estimates and may vary due to carrier delays or other factors beyond our control.
6. Returns & Refunds
Our goal is your complete satisfaction. Please refer to our Refund Policy for full details on returns, exchanges, and refund eligibility.
7. Accuracy of Information
We strive to ensure that product descriptions and images accurately represent our items. However, slight variations in colour, texture, or size may occur due to photography, lighting, or manufacturing processes.
8. Limitation of Liability
Cozy Cat Caves shall not be liable for any injury, loss, claim, or damages of any kind — whether direct, indirect, incidental, or consequential — arising from your use of our products or website.
You agree that your use of the Service is at your sole risk.
9. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Cozy Cat Caves and protected under Australian copyright law. You may not reproduce, distribute, or use any content without prior written permission.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising will be handled within the jurisdiction of NSW courts.
11. Contact Information
For questions about these Terms of Service, please contact us at:
cozycatcaves1+support@gmail.com
📍 Sydney, NSW, Australia